Internal Dispute Resolution (IDR) Process

Symmetry Financial Group Pty Ltd trading as Symmetry Property Finance

ACN 116 889 555   ABN 51 116 889 555

AUSTRALIAN CREDIT LICENCE NUMBER 382809

 

INTERNAL DISPUTE RESOLUTION (IDR)

      Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.

Complaints can be made by contacting our Complaints Contact person – David Coxon

 By email: david@symmetrygroup.com.au

 By written letter: PO BOX 8104 SUBIACO EAST  WA 6904 

By facsimile: (08) 93889690  By telephone: (08) 63801400 

In person: 5/245 Churchill Avenue Subiaco WA 6008 

We will endeavour to deal with your complaint as quickly as possible.

  

EXTERNAL DISPUTE RESOLUTION (EDR)

 Symmetry Property Finance is a member of an independent external dispute resolution scheme, the Credit Ombudsman Services Limited (COSL). If at any time, you feel your complaint remains unresolved or you wish COSL to further investigate your complaint, you can contact COSL as detailed below:

 CREDIT OMBUDSMAN SERVICES LIMITED

 Internet: www.cosl.com.au  Email: info@cosl.com.au

 PO BOX A252 SOUTH SYDNEY NSW 1235 

Telephone: (02) 9273 8455  Facsimile: (02) 9273 8440

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